Free
Persona Interviewing Toolkit
Eliminate the guesswork around interviewing. Understand the alignment between the business, personal agendas and driving business outcomes by:
– Going deeper with requirements
– Capturing voice of customer – Aligning capabilities with strategies
– Improving on the delivery of expectations
– Delivering a better customer experience
If this answers your “WHY” on persona interviewing then this toolkit for you!
Contents
Welcome to your Persona Interviewing Toolkit
Overview of what’s in the “box” aka TOOLKIT.
Start Here – What’s in the PERSONA INTERVIEWING Toolkit.mp4 • 3 mins • 51.9 MB
Persona Interviewing 101
What is persona interviewing and it relates to Business Outcomes? How do I conduct an effective interview? What do I do with the output from the interview?
PERSONA INTERVIEWING – Module Overview.mp4 • 11 mins • 137 MB
PERSONA INTERVIEWING – Presentation Slides.pdf • 900 KBPERSONA INTERVIEWING – Presentation Slides.pptx • 17 MB
Tools in your toolbox
Step-by-step guide for conducting interviews 1:1 or in a workshop setting. Plus, bonus material on templates and samples.
PERSONA INTERVIEWING – Mural.pdf • 565 KBPERSONA INTERVIEWING – Facilitation Guide.pptx • 1.31 MBPERSONA INTERVIEWING – Facilitation Guide.pdf • 830 KBPERSONA INTERVIEWING – Interview Request Email Template.docx • 493 KBPERSONA INTERVIEWING – Interviewing Template.docx • 352 KBPERSONA INTERVIEWING – Interviewing Sample.pdf • 362 KB